Shelley Youens

Shelley Youens is a warm and welcoming presence at Smalleys, serving as the firm’s Receptionist. With her extensive past experience and deep connection to the local community, Shelley is the first point of contact for clients, ensuring they receive the information and direction they need from the moment they walk through the door or make a call.

In her role, Shelley is responsible for answering calls and queries, providing clients with any necessary information, and efficiently directing them to the appropriate person or department. Her ability to take and forward messages accurately ensures that communication within the firm flows smoothly and that clients’ needs are met promptly.

Shelley’s personable nature is one of her standout qualities, making clients feel comfortable and valued from their very first interaction with the firm. Her dedication to providing excellent service is rooted in her belief that being approachable and friendly is key to building strong relationships with clients.

Outside of her professional life, Shelley enjoys cooking and gardening, activities that allow her to express her creativity and unwind. She also cherishes time spent with her grandchildren, finding joy in caring for and nurturing her family.

Shelley Youens exemplifies the qualities of a dedicated and personable receptionist. Her commitment to making every client feel welcome, combined with her local knowledge and professional experience, makes her an invaluable member of the Smalleys team.