Karen Knight

Karen Knight is a dedicated Secretary in the Wills and Probate Department at Smalleys, where she works closely with Marcia Petcher, assisting in the preparation of Wills, Lasting Powers of Attorney, and Probate matters. Karen plays an essential role in supporting Marcia and the department, handling a variety of tasks to ensure that clients receive the best possible service.

Karen’s career began in the world of accountancy, where she honed her secretarial skills before joining Smalleys as a receptionist. Her exceptional organisational abilities and attention to detail led to her transition into the Wills and Probate Department, where she has since become an invaluable member of the team, supporting Marcia with her diverse portfolio of cases.

Karen’s role involves liaising with clients via telephone and email, addressing any queries they may have, and providing a reassuring presence during what can often be a stressful time. She also meets clients face-to-face when finalising their Wills, ensuring that the process is handled with the utmost care and professionalism. Karen understands the importance of a personal touch and goes the extra mile to make sure clients feel supported and understood.

What Karen loves most about her job is working alongside her colleagues in the Wills and Probate Department. She values the close-knit nature of the team and takes pride in contributing to a positive and collaborative working environment.

Karen’s strengths lie in her patient, conscientious, and flexible approach. She recognises that clients often need reassurance, and she is committed to spending time explaining things clearly, ensuring that they feel confident and informed. Her friendly demeanour and dedication to her work make her a valued and trusted contact for clients.

Outside of the office, Karen enjoys spending time with her beloved Shetland Sheepdog, Millie, and her husband. She loves being outdoors, pottering in the garden, and cherishing moments with her family. Karen’s warm and caring nature extends into her personal life, where she finds joy in simple pleasures and the company of her loved ones.

Karen Knight exemplifies the qualities of a dedicated and compassionate legal secretary. Her commitment to client care, combined with her strong work ethic and supportive approach, makes her an integral part of the Wills and Probate team at Smalleys.